RETURN & REFUND

At travelbrushkit (referred to herein as “we”, “us”, or “our”), we maintain a clear and compliant operational framework for handling returns, cancellations, and transaction refunds. This policy is structured to meet the legal requirements of the United Kingdom, the European Union Consumer Rights Directive, and applicable federal and state regulations in the United States.

1. Statutory Right of Withdrawal (UK & Europe)
   In strict accordance with consumer protection regulations within the United Kingdom and the European Economic Area (EEA), consumers possess a statutory right to cancel their contract for any reason:
   Withdrawal Window: You have 14 calendar days to exercise your right of withdrawal, starting from the day you, or a designated third party, physically receive the product.
   Notification Procedure: To initiate a standard cancellation under this right, you must notify our administrative team via an explicit written declaration sent to travel@travelbrushkit.com within the 14-day window.
   Return Address: Once your cancellation request is acknowledged, you must return the item in its original, unused condition to our registered physical address:
   travelbrushkit
   85 Great Portland Street, First Floor,
   London, England, W1W 7LT, United Kingdom
   Return Logistics: Unless otherwise agreed, the customer covers the immediate structural transport costs associated with returning a non-defective item.
2. Defective, Damaged, or Non-Conforming Items
   We enforce standard quality reviews before any item leaves our facility. If your package arrives with an objective defect, structural non-conformity, or has sustained damage during transit, you are entitled to immediate recourse under applicable consumer laws:
   Reporting Requirements: Please contact us via email at travel@travelbrushkit.com within a reasonable period following delivery. Your message must include your order identifier and clear photographic evidence demonstrating the damage or defect.
   Remediation Protocol: Upon verification and administrative approval of the photographic evidence, we will coordinate either a full financial refund or arrange a immediate replacement dispatch. To facilitate a smooth and professional customer experience, no physical return of the damaged item is required once photographic proof is approved.
3. Non-Delivery and Transit Delays
   To maintain reliable distribution across Europe and the United States, we cooperate with premium international carriers, including DHL Priority, FedEx Priority, and UPS Priority.
   Transit Expectations: Our standard transit duration requires 5 to 8 business days from the date of formal dispatch. Automated tracking updates are systematically sent to your registered email address at key operational nodes (order dispatch, arrival at carrier depot, and local delivery routing).
   Delayed Delivery Protocols: If your order fails to arrive after the standard timeframe, please alert us at travel@travelbrushkit.com. We will initiate a formal trace investigation with the respective carrier. Based on the verifiable outcome of the carrier inquiry, we will coordinate either a full transaction refund or arrange a replacement dispatch.
4. Refund Processing and Financial Settlements
   When a refund is approved under any section of this policy, the financial settlement will be credited back to the original funding source used at checkout.
   Accepted Payment Instruments: Refunds are processed through the underlying channels established at the time of purchase, including Visa, Mastercard, American Express, mobile digital solutions such as Apple Pay and Google Pay, and approved electronic wallet systems.
   Processing Timelines: Once a refund is formally initiated by our desk, the funds are released back to your financial provider. Please note that credit institutions and electronic payment providers can require between 5 to 10 business days to post the transaction back into your account balance. We do not retain control over individual institutional bank processing timeframes.
5. Corporate Registry Information
   For any inquiries or to submit an official request under this policy, please connect with our compliance office:
   Brand Operator: travelbrushkit
   Correspondence Registry: travel@travelbrushkit.com
   Support Telephone: +44 20 7946 3821