CARRIAGE TERMS

This Shipping Policy outlines the operational and logistical frameworks governing the dispatch and delivery of physical products purchased from www.travelbrushkit.com (the “Site”). We are dedicated to providing a clear, structured, and standardized logistics process for all our customers located within Europe and the United States.

1. Dispatch Origin and Operational Hub
   All consumer orders are processed, packed, and formally dispatched directly from our corporate administrative and logistical center located within the United Kingdom:85 Great Portland Street, First Floor, London, England, W1W 7LT, United Kingdom
   By managing our outbound distribution from this single registered location, we ensure structural oversight and regular monitoring over the initial dispatch phase of your transaction.
2. Carrier Partnerships and Destination Coverages
   We provide delivery services exclusively to consumers residing within Europe and the United States. To maintain an efficient and reliable logistical pipeline, we partner with premium global courier services for all international transits, utilizing priority networks including:
   DHL Priority
   FedEx Priority
   UPS Priority
3. Transit Timeframes and Delivery Milestones
   Standard Transit Duration: Once an order is fully processed and leaves our dispatch hub, the standard delivery window typically ranges between 5 to 8 business days.
   Automated Milestone Notifications: To keep you informed of the operational progress of your parcel, our system automatically transmits structured updates to the email address provided during the checkout process. These notifications are issued at critical operational junctions:
   Order Dispatch: Triggered the moment the package is formally assigned a carrier tracking identifier and exits our location.
   Carrier Sorting Depot Arrival: Dispatched when the courier network scans the package into their regional hub.
   Local Distribution and Delivery: Triggered when the package enters the final local courier routing phase heading directly to your delivery destination.
4. Delayed Deliveries and Carrier Investigation Protocol
   We continuously monitor the performance of our logistics networks. However, unexpected structural delays within international customs processing or local courier distribution can occasionally arise.
   Reporting a Delay: If your package does not reach your specified address within the standard 5 to 8 business days operational timeframe, please contact our support team via email at travel@travelbrushkit.com.
   Administrative Procedure: Upon receipt of your inquiry, our desk will launch an immediate and formal trace investigation with the assigned carrier (DHL, FedEx, or UPS). We make standard effort to resolve these inquiries swiftly. Based on the verifiable details and outcome provided by the courier’s investigation report, we will coordinate either a full financial reimbursement of your transaction or organize an immediate replacement dispatch of your travel case product.
5. Legal Contact Information
   For any logistical inquiries, updates, or assistance regarding a package currently in transit, please contact our administrative desk:
   Brand Operator: travelbrushkit
   Corporate Email Registry: travel@travelbrushkit.com
   Customer Support Telephone: +44 20 7946 3821